Shipping Policy

At Rydexion, we aim to provide a seamless and reliable shipping experience for all our customers across the United States. Below you will find detailed information regarding our shipping procedures, delivery timeframes, and rates.

1. Shipping Destinations

We currently ship to all physical addresses within the Contiguous United States (Lower 48 states).

  • Note: We do not currently ship to Alaska, Hawaii, US Territories, or P.O. Boxes / APO / FPO addresses. International shipping is currently unavailable.

2. Shipping Costs

We keep our shipping rates simple and transparent:

  • Standard Shipping: Flat rate of $4.99 on all orders.

  • Free Shipping: Available for all orders over $50.00 (applied automatically at checkout).

All applicable shipping charges will be clearly displayed during the checkout process before you finalize your payment.

3. Order Processing & Transit Times

Your total estimated delivery time is calculated as follows:

Total Delivery Time = Handling Time + Transit Time.

  • Order Cut-Off Time: 5:00 PM (EST - Eastern Standard Time)

  • Handling Time (Order Processing): 1 – 2 business days (Monday – Friday)

    • Orders placed before 5:00 PM EST will begin processing the same business day.

    • Orders placed after 5:00 PM EST, or on weekends/holidays, will begin processing on the next business day.

  • Transit Time (Shipping Duration): 3 – 5 business days (Monday – Friday)

Summary Table:

Shipping Option Handling Time Transit Time Total Estimated Time Shipping Cost
Standard Shipping 1 – 2 Business Days 3 – 5 Business Days 4 – 7 Business Days $4.99 (Free over $50)

Please note: Business days refer to Monday through Friday, excluding federal holidays.

4. Order Tracking

Once your order has been processed and shipped, you will receive a Shipping Confirmation email containing your tracking number and a direct link to track your package.

  • You can also track your shipment at any time directly on our website using our Order Tracking Page.

  • Please allow 24–48 hours for the tracking information to update after receiving your shipping confirmation.

5. Shipping Carriers

We partner with trusted national carriers to ensure your lighting products arrive safely:

  • USPS (United States Postal Service)

  • UPS (United Parcel Service)

  • FedEx

6. Damaged, Lost, or Missing Packages

  • Damaged in Transit: Please inspect your order upon receipt. If your lamp arrives damaged or defective, please contact us immediately at help@rydexion.com with photos of the damaged item and its original packaging. We will promptly issue a replacement or full refund.

  • Lost or Delayed Packages: If your package has not arrived within the estimated timeframe or tracking indicates it was delivered but you haven't received it, please check around your property or contact your local carrier post office first. If you still need assistance, reach out to us at help@rydexion.com.

7. Address Changes & Order Cancellations

If you need to change your shipping address or cancel your order, please email us at help@rydexion.com as soon as possible after placing the order. Once an order has entered processing or has been dispatched, we cannot modify the shipping address or cancel the shipment. In this case, you may return the item following our Refund & Return Policy.