At Rydexion, we want you to be completely satisfied with your purchase. We take pride in the quality of our lighting products and want to ensure a smooth, worry-free shopping experience. If you are not entirely satisfied with your order, we are here to help.
1. 30-Day Return Window We offer a 30-day return policy, which means you have 30 calendar days from the date your package is delivered to request a return or exchange.
To be eligible for a return:
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The item must be in its original, unused, and undamaged condition.
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The item must be returned in its original packaging, including all lampshades, bases, cords, hardware, bulbs (if applicable), and instruction manuals.
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You must provide a valid proof of purchase (order number or order confirmation email).
2. Return Process We make returns simple and hassle-free through our self-service return portal:
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Initiate Your Return: Visit our Return Portal and enter your Order Number and Email Address.
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Select Reason: Choose the item(s) you wish to return and select the reason for the return.
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Receive Instructions: Once your return request is approved, you will receive step-by-step return instructions and shipping details via email.
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Ship the Package: Securely pack the item in its original box and mail it back using the provided instructions.
Note: Returns sent back to us without prior authorization through our return portal or customer support team will not be accepted.
3. Return Shipping Fees & Restocking Fees
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Defective, Damaged, or Incorrect Items (Merchant Error): If your lamp arrives damaged during transit, defective, or if you received the wrong item, Rydexion will cover 100% of the return shipping costs. We will provide a prepaid return shipping label via email.
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Buyer’s Remorse (Change of Mind, Ordered Wrong Size/Style): If you wish to return an item due to a change of mind, personal preference, or ordering the incorrect model, the customer will be responsible for the actual return shipping costs.
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Restocking Fees: We DO NOT charge any restocking fees on any returns.
4. Damaged, Defective, or Wrong Products Upon Arrival Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect product:
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Contact us within 48 hours of delivery at help@rydexion.com.
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Include your Order Number, a brief description of the issue, and clear photos/videos showing the damage or defect.
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Our customer service team will immediately evaluate the claim and send a free replacement or issue a full refund at no extra charge to you.
5. Exchanges The fastest way to ensure you get what you want is to submit a return request for the item you have via our Return Portal. Once the return is accepted, make a separate purchase for the new item.
6. Refund Process & Timeframe
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Inspection: Once we receive your returned package at our facility, our quality control team will inspect the item within 2–3 business days.
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Notification: We will notify you via email regarding the approval or rejection of your refund based on the item's condition.
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Processing: If approved, your refund will be automatically processed back to your original method of payment (Credit Card, Debit Card, PayPal, etc.).
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Refund Credit Timeframe: Please allow 5–7 business days for the refunded amount to reflect on your bank or credit card statement, depending on your financial institution's processing times.
7. Late or Missing Refunds If you haven’t received a refund yet:
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Check your bank account or credit card statement again.
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Contact your credit card company or bank; it may take some time before your refund is officially posted.
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If you’ve done all of this and still have not received your refund, please contact us at help@rydexion.com.
CONTACT INFORMATION
If you have any questions regarding our Return & Refund Policy, please feel free to reach out to our customer support team:
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Store Name: Rydexion
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Support Email: help@rydexion.com
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Business Address: 124 Saddlehorn Dr, Guyton, GA 31312, United States
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Business Hours: Monday – Friday | 8:00 AM – 5:00 PM (EST)